Effective Date: 03 July 2026Last Updated: 03 July 2026Version 1.0

Data Processing Agreement

Terms governing how MacropageConnect processes Personal Data on your behalf.

1. Introduction

This Data Processing Agreement ("DPA") forms part of the Terms of Service between MacropageConnect, A Brand of MR TECH SOLUTIONS PRIVATE LIMITED ("Processor", "we", "our", or "us"), and the Customer ("Controller", "you", or "your").

This DPA governs the processing of Personal Data by MacropageConnect on behalf of its customers while providing the Services.

This Agreement is intended to satisfy the requirements of Article 28 of the General Data Protection Regulation (GDPR) and other applicable data protection laws.

2. Definitions

For the purposes of this DPA:

Controller means the entity that determines the purposes and means of processing Personal Data. Processor means MacropageConnect, which processes Personal Data on behalf of the Controller. Personal Data means any information relating to an identified or identifiable natural person. Processing includes collecting, recording, storing, organizing, using, transmitting, deleting, or otherwise handling Personal Data. Sub-Processor means any third party engaged by MacropageConnect to process Personal Data on behalf of the Customer.

3. Scope

This DPA applies whenever MacropageConnect processes Personal Data on behalf of customers through:

WhatsApp Business API
Chatbot Services
CRM Integrations
API Services
Shared Inbox
Broadcast Messaging
Customer Support
Cloud Infrastructure

4. Roles of the Parties

Customer (Controller) The Customer determines:

The purpose of processing.
The categories of Personal Data collected.
The recipients of communications.
The legal basis for processing.

MacropageConnect (Processor) MacropageConnect processes Personal Data solely in accordance with the Customer's documented instructions and applicable law.

5. Nature of Processing

Processing activities may include:

Collection
Storage
Organization
Retrieval
Transmission
Hosting
Encryption
Backup
Deletion
Analytics required to provide the Services

Processing is limited to what is necessary for delivering the subscribed Services.

6. Categories of Personal Data

Depending on the Services used, Personal Data may include:

Name
Mobile Number
Email Address
Company Information
WhatsApp Number
IP Address
Device Information
Message Templates
Customer Communications
API Logs
Billing Information

Customers remain responsible for ensuring that they lawfully collect and provide such information.

7. Categories of Data Subjects

Personal Data may relate to:

Customers
Prospective Customers
Employees
Business Contacts
Vendors
Suppliers
Website Visitors
End Users

8. Processor Obligations

MacropageConnect agrees to:

Process Personal Data only on documented instructions.
Maintain confidentiality.
Implement appropriate security measures.
Restrict access to authorized personnel.
Assist customers in complying with applicable privacy laws.
Notify customers of verified Personal Data breaches where legally required.
Delete or return Personal Data upon termination where applicable.

9. Confidentiality

All personnel authorized to process Personal Data are subject to confidentiality obligations.

Access to Personal Data is limited to individuals who require such access to perform their job responsibilities.

10. Security Measures

MacropageConnect maintains reasonable technical and organizational safeguards, including:

SSL/TLS Encryption
Secure Cloud Infrastructure
Role-Based Access Control (RBAC)
Multi-Factor Authentication (where applicable)
Secure Password Storage
System Monitoring
Backup Procedures
Vulnerability Management
Logging and Audit Trails

While we implement commercially reasonable security practices, no system can be guaranteed to be completely secure.

11. Sub-Processors

MacropageConnect may engage trusted third-party service providers to support the Services, including providers of:

Cloud Hosting
Payment Processing
Email Delivery
Analytics
Customer Support
Security Monitoring
Infrastructure Services

We remain responsible for ensuring that such Sub-Processors are contractually obligated to provide appropriate data protection measures.

12. International Data Transfers

Where Personal Data is transferred outside the country of origin, MacropageConnect will implement appropriate safeguards as required by applicable data protection laws.

Customers acknowledge that certain cloud service providers may process data in multiple jurisdictions.

13. Data Breach Notification

If MacropageConnect becomes aware of a confirmed Personal Data breach affecting Customer Data, we will:

Investigate the incident.
Take appropriate corrective action.
Notify affected customers without undue delay where required by law.
Cooperate in responding to regulatory requirements where applicable.

14. Assistance to Customers

Upon reasonable request, MacropageConnect will provide appropriate assistance to enable Customers to comply with applicable data protection obligations, including requests relating to:

Access
Correction
Deletion
Data Portability
Security Measures

Such assistance may be subject to reasonable administrative charges where permitted.

15. Data Retention and Deletion

Upon termination of the Services, Personal Data will be retained only as necessary to:

Comply with legal obligations.
Resolve disputes.
Enforce agreements.
Meet regulatory requirements.

After applicable retention periods, data will be securely deleted or anonymized unless otherwise required by law.

16. Audit Rights

Where required by applicable law or contractual obligation, Customers may request reasonable information regarding MacropageConnect's security and privacy practices.

Audit requests must:

Be made in writing.
Be reasonable in scope.
Avoid disruption to normal business operations.
Respect the confidentiality of other customers.

17. Limitation of Liability

The liability of each party under this DPA shall be governed by the liability provisions contained in the MacropageConnect Terms of Service unless otherwise agreed in writing.

18. Changes to this Agreement

MacropageConnect may update this DPA from time to time to reflect changes in legal requirements, operational practices, or the Services.

Material updates will be published on our website or communicated through the Platform.

19. Contact Information

MacropageConnect A Brand of MR TECH SOLUTIONS PRIVATE LIMITED Email: contact@macropageconnect.com Website: https://macropageconnect.com Registered Office: Krishna Vatika Colony, Near Shalini School, Sadar Bazar, Raigarh, Chhattisgarh, India

20. Version History

Version: 1.0 Effective Date: 03 July 2026 Description: Initial Release.

Request a Signed DPA

Processing personal data on behalf of your customers? Get our DPA signed.

contact@macropageconnect.com