Refund & Cancellation Policy
How refunds, cancellations, and billing work for MacropageConnect subscriptions.
Table of Contents
- 1. Introduction
- 2. Scope
- 3. Subscription Billing
- 4. Auto-Renewal
- 5. Cancellation by Customer
- 6. Cancellation by MacropageConnect
- 7. Refund Eligibility
- 8. Non-Refundable Charges
- 9. WhatsApp Conversation Charges
- 10. Pricing Changes
- 11. Failed Payments
- 12. Chargebacks
- 13. GST & Taxes
- 14. Free Trial
- 15. Enterprise Customers
- 16. Force Majeure
- 17. Changes to this Policy
- 18. Contact Information
- 19. Version History
1. Introduction
This Refund & Cancellation Policy ("Policy") governs refunds, cancellations, billing, subscription renewals, and payment-related matters for the services provided by MacropageConnect, a product owned and operated by MR TECH SOLUTIONS PRIVATE LIMITED ("Company", "we", "our", or "us").
By purchasing or subscribing to any MacropageConnect service, you agree to this Policy.
2. Scope
This Policy applies to all MacropageConnect services, including but not limited to:
- WhatsApp Business API Platform
- Chatbot Automation
- Broadcast Messaging
- Shared Team Inbox
- CRM Integrations
- API Access
- AI Features (where available)
- Enterprise Solutions
- Add-on Services
3. Subscription Billing
MacropageConnect offers subscription-based services that may be billed on:
- Monthly basis
- Quarterly basis
- Annual basis
- Enterprise contract basis
Subscription charges are payable in advance unless otherwise agreed in writing.
4. Auto-Renewal
All paid subscriptions automatically renew unless cancelled before the next billing date.
By subscribing, you authorize MacropageConnect or its payment processor to automatically charge your selected payment method for future billing cycles.
Customers may disable auto-renewal from their account settings or by contacting our support team before the renewal date.
5. Cancellation by Customer
Customers may cancel their subscription at any time.
Cancellation will stop future renewals but will not automatically result in a refund for the current billing period.
After cancellation:
- Your subscription will remain active until the end of the current billing cycle.
- Access to paid features may end upon expiry of the subscription.
- Any unpaid invoices remain payable.
6. Cancellation by MacropageConnect
We reserve the right to suspend or terminate your subscription without prior notice where:
- These Terms of Service are violated.
- Payment remains overdue.
- Fraudulent activity is detected.
- Spam or abusive messaging occurs.
- Meta suspends your WhatsApp Business Account.
- Continued use creates security or legal risks.
Where appropriate, we may provide an opportunity to resolve the issue before permanent termination.
7. Refund Eligibility
Unless otherwise required by applicable law or expressly agreed in writing, subscription fees are generally non-refundable once a billing period has started.
Refund requests may be considered only in exceptional circumstances, such as:
- Duplicate payments.
- Incorrect billing due to a system error.
- Failure to activate the subscribed service due solely to an issue caused by MacropageConnect.
Approved refunds will be processed using the original payment method where possible.
8. Non-Refundable Charges
The following charges are generally non-refundable:
- Subscription fees for the current billing period.
- WhatsApp conversation charges billed by Meta.
- Setup or onboarding fees.
- Custom development charges.
- API integration services.
- Professional consulting services.
- Training fees.
- Third-party software costs.
- Domain or hosting charges arranged through third parties.
- Taxes, GST, or government levies already remitted.
9. WhatsApp Conversation Charges
Conversation-based charges are determined by Meta under the WhatsApp Business Platform.
MacropageConnect does not control these charges.
Accordingly:
- Conversation charges are non-refundable once incurred.
- Pricing may change if revised by Meta.
- Customers are responsible for monitoring applicable conversation pricing.
10. Pricing Changes
Subscription fees, add-on pricing, and usage-based charges may change from time to time.
Where practical, customers will receive reasonable notice before material pricing changes take effect.
Continued use of the Services after the effective date constitutes acceptance of the revised pricing.
11. Failed Payments
If payment cannot be successfully processed:
- We may retry the transaction.
- Your account may be temporarily restricted.
- Services may be suspended until payment is received.
- Additional reminder notices may be sent.
Persistent non-payment may result in account termination.
12. Chargebacks
Customers agree to contact MacropageConnect before initiating any chargeback or payment dispute.
Where an unjustified chargeback is initiated:
- The account may be suspended.
- Outstanding balances become immediately payable.
- Recovery proceedings may be initiated where appropriate.
- Future services may be refused.
Nothing in this section limits rights available under applicable consumer protection laws.
13. GST & Taxes
Applicable GST and other taxes will be charged as required by law.
Customers are responsible for providing accurate billing and GST information.
Invoices will be issued in accordance with applicable tax regulations.
14. Free Trial
Where a free trial is offered:
- No refund applies because no subscription fee is charged during the trial period.
- MacropageConnect may modify or discontinue trial programs at any time.
15. Enterprise Customers
Enterprise agreements may contain separate commercial terms regarding billing, refunds, credits, or cancellations.
Where an executed Enterprise Agreement exists, its terms shall prevail over this Policy in the event of any conflict.
16. Force Majeure
MacropageConnect shall not be responsible for delays or inability to provide refunds where circumstances beyond our reasonable control affect business operations, including natural disasters, government actions, internet failures, payment processor outages, or failures of third-party providers.
17. Changes to this Policy
We reserve the right to modify this Refund & Cancellation Policy at any time.
Material changes will be communicated through our website, email, or platform notifications.
Continued use of the Services after the effective date of the revised Policy constitutes acceptance of the updated Policy.
18. Contact Information
MacropageConnect A Product of MR TECH SOLUTIONS PRIVATE LIMITED Email: contact@macropageconnect.com Website: https://macropageconnect.com Registered Office: Krishna vatika colony, Near Shaliny School, Sadarbazar, Raigarh Chhattisgarh
19. Version History
Version: 1.0 Effective Date: 03 July 2026 Description: Initial Release.