Terms of Service

Welcome to MacropageConnect, a cloud-based Software-as-a-Service (SaaS) platform developed and operated by MR TECH SOLUTIONS PRIVATE LIMITED ("Company", "MacropageConnect", "we", "our", or "us").

These Terms of Service ("Terms") govern your access to and use of our website, software, APIs, mobile applications, dashboards, integrations, and all related services (collectively, the "Services").

By registering an account, accessing, or using the Services, you acknowledge that you have read, understood, and agree to be bound by these Terms.

If you do not agree with these Terms, you must not access or use the Services.

For the purposes of these Terms:

"Account" means the registered account created to access the Services. "Customer" means any individual, business, organization, or entity using the Services. "Platform" means the MacropageConnect software, dashboard, APIs, website, and related applications. "Subscription" means a paid or free plan providing access to specific features. "WhatsApp Business Platform" means the messaging platform provided by Meta Platforms, Inc. "Conversation Charges" means the fees charged by Meta for WhatsApp Business conversations. "Enterprise Customer" means a business customer using enterprise-level plans or custom agreements. "Content" includes messages, contacts, templates, files, media, documents, reports, and other information uploaded or transmitted through the Platform.

If you are registering on behalf of a company or organization, you represent that you have the authority to bind that organization to these Terms.

To access certain Services, you must create an account.

MacropageConnect reserves the right to suspend or terminate accounts that contain false, misleading, or incomplete information.

Approval of such verification processes is solely at the discretion of Meta or the relevant third-party provider.

MacropageConnect cannot guarantee successful verification or activation.

Each plan includes different features, usage limits, pricing, and support levels.

Plan details are available on our website or as otherwise communicated by the Company.

Unless cancelled before the renewal date, paid subscriptions will automatically renew for the same billing cycle.

By purchasing a subscription, you authorize MacropageConnect or its payment processor to charge the applicable subscription fees using your selected payment method.

Customers are responsible for ensuring that valid payment information remains on file.

Failure to process payment may result in suspension or termination of Services.

Customers agree to pay all applicable fees associated with their subscription.

Payments are processed through authorized third-party payment gateways.

MacropageConnect does not store complete payment card details.

Failure to provide valid tax information may affect invoicing and compliance.

We will provide reasonable notice before material pricing changes become effective.

Continued use of the Services after the effective date constitutes acceptance of the revised pricing.

MacropageConnect provides access to the WhatsApp Business Platform, which may include conversation-based pricing determined by Meta.

Customers are responsible for reviewing applicable pricing before using the Services.

Where offered, free trials are provided solely for evaluation purposes.

Upon expiration of the trial, continued access may require the purchase of a paid subscription.

MacropageConnect is intended to facilitate legitimate business communications. Customers agree to use the Services responsibly, ethically, and in compliance with all applicable laws, regulations, and platform policies.

You agree not to use the Services for any unlawful, harmful, fraudulent, deceptive, or abusive purpose.

All use of the Platform must comply with these Terms, Meta's WhatsApp Business Platform policies, and applicable legal requirements.

You remain responsible for all activities performed using your account, whether carried out by you, your employees, contractors, or other authorized users.

MacropageConnect provides technology that enables businesses to use the WhatsApp Business Platform. Customers acknowledge that access to WhatsApp services is ultimately governed by Meta.

MacropageConnect cannot modify or override decisions made by Meta regarding account verification, messaging restrictions, template approvals, quality ratings, or account suspensions.

Before sending any promotional, transactional, or service-related WhatsApp message, customers must obtain valid consent from the recipient.

Customers are solely responsible for maintaining records demonstrating that appropriate consent has been obtained.

MacropageConnect may request evidence of customer consent if complaints or investigations arise.

Violation of this section may result in immediate suspension or termination of your account without prior notice.

MacropageConnect maintains a strict anti-spam policy.

Where spam complaints are received, we reserve the right to investigate and take appropriate action, including temporary suspension or permanent termination of Services.

Message templates used on the WhatsApp Business Platform require approval from Meta.

Customers remain responsible for ensuring that submitted templates comply with Meta's requirements.

Where AI-powered features are available, they are intended to assist customers in generating responses, automating workflows, or improving productivity.

AI features should not be relied upon for legal, medical, financial, or other professional advice.

Use of these integrations is subject to the respective third party's terms and privacy policies.

MacropageConnect is not responsible for the availability, functionality, or security of third-party services.

MacropageConnect may suspend or revoke API access where misuse is detected.

All rights, title, and interest in the MacropageConnect Platform, including its software, source code, user interface, branding, documentation, graphics, trademarks, logos, and other intellectual property, remain the exclusive property of MR TECH SOLUTIONS PRIVATE LIMITED or its licensors.

Nothing in these Terms grants you ownership of the Platform or its intellectual property.

Customers receive only a limited, non-exclusive, non-transferable, revocable license to access and use the Services during an active subscription.

Customers retain ownership of the business data, messages, contact lists, media, and other content they upload to the Platform.

By using MacropageConnect, you grant us a limited license to process, store, transmit, and display such content solely to provide the Services.

MacropageConnect is designed to provide a reliable cloud-based platform. While we strive to maintain high availability, we do not guarantee uninterrupted or error-free operation of the Services.

We will make commercially reasonable efforts to minimize downtime and restore services promptly.

To ensure platform security, stability, and performance, MacropageConnect may perform scheduled maintenance from time to time.

Where practical, advance notice will be provided through email, the dashboard, or other communication channels.

Emergency maintenance may be performed without prior notice if required to protect the Platform or its users.

To the fullest extent permitted by law, MacropageConnect shall not be liable for any loss of data resulting from customer actions, third-party failures, or unforeseen technical events.

Such changes may occur without prior notice where necessary for security, legal compliance, or operational reasons.

Material changes affecting customer use of the Platform will be communicated through reasonable means whenever practicable.

Where appropriate, we may provide an opportunity to resolve the issue before permanent suspension.

Either party may terminate the Services in accordance with the applicable subscription terms.

Subscription cancellations and refunds are governed by our separate Refund & Cancellation Policy.

Exceptions may apply where required by applicable law or as expressly approved by MacropageConnect.

Customers agree not to initiate chargebacks or payment disputes without first contacting MacropageConnect to attempt resolution.

Fraudulent chargebacks may be reported to relevant payment processors and authorities where permitted by law.

Where a separately executed Enterprise Agreement exists, its terms shall prevail in the event of any conflict with these Terms.

Each party agrees to maintain the confidentiality of non-public information disclosed during the course of the business relationship.

These obligations continue even after termination of the Services.

We welcome customer feedback regarding the Platform.

If you provide suggestions, feature requests, or recommendations, you grant MacropageConnect a worldwide, perpetual, irrevocable, royalty-free license to use, modify, and incorporate such feedback into our Services without compensation or attribution.

From time to time, MacropageConnect may offer beta, preview, or experimental features.

Use of beta features is entirely at your own risk.

MacropageConnect is provided on an "AS IS" and "AS AVAILABLE" basis.

Customers acknowledge that message delivery depends on multiple third-party providers, including Meta, internet service providers, and telecommunications networks.

This limitation applies regardless of the legal theory under which the claim arises, including contract, negligence, strict liability, or otherwise.

Our total aggregate liability arising out of or relating to the Services shall not exceed the total subscription fees paid by the Customer to MacropageConnect during the three (3) months immediately preceding the event giving rise to the claim.

Nothing in these Terms excludes liability where such exclusion is prohibited by applicable law.

This obligation survives termination of your account.

During a Force Majeure event, our obligations will be suspended for the duration of the event.

These Terms shall be governed by and construed in accordance with the laws of India, without regard to conflict of law principles.

The parties shall first attempt to resolve any dispute through good-faith negotiations.

If the dispute cannot be resolved amicably within 30 days, it shall be referred to arbitration in accordance with the Arbitration and Conciliation Act, 1996.

Nothing in this section prevents either party from seeking interim or injunctive relief from a court of competent jurisdiction.

Customers are responsible for ensuring that their contact details remain accurate and up to date.

Customers may not assign or transfer their rights or obligations under these Terms without the prior written consent of MR TECH SOLUTIONS PRIVATE LIMITED.

MacropageConnect may assign or transfer its rights and obligations in connection with a merger, acquisition, corporate restructuring, or sale of assets, subject to applicable law.

If any provision of these Terms is held by a court or tribunal of competent jurisdiction to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

The invalid provision shall be interpreted or modified to the minimum extent necessary to make it enforceable while preserving its original intent.

Failure by MacropageConnect to enforce any provision of these Terms shall not constitute a waiver of that provision or of any other rights under these Terms.

Any waiver shall be effective only if made in writing by an authorized representative of the Company.

These Terms, together with our Privacy Policy, Refund & Cancellation Policy, Cookie Policy, and any other policies published by MacropageConnect, constitute the entire agreement between you and MR TECH SOLUTIONS PRIVATE LIMITED regarding the use of the Services.

They supersede all prior discussions, communications, proposals, or agreements relating to the subject matter.

MacropageConnect reserves the right to update or modify these Terms at any time.

Your continued use of the Services after the effective date of the revised Terms constitutes your acceptance of those changes.

If you have any questions regarding these Terms, please contact us:

MacropageConnect A Brand of MR TECH SOLUTIONS PRIVATE LIMITED Email: contact@macropageconnect.com Website: https://macropageconnect.com Registered Office: Krishna vatika colony, Near Shaliny School, Sadarbazar, Raigarh Chhattisgarh

Version: 1.0 Effective Date: 03 July 2026 Description: Initial release of the MacropageConnect Terms of Service.