Privacy Policy

This Privacy Policy applies to:

• Visitors of our website
• Customers using our platform
• Business users
• Enterprise customers
• Developers using our APIs
• Individuals interacting with businesses through our platform
• Prospective customers
• Support requests
• Marketing subscribers

3.1 Personal Information Depending upon your interaction with MacropageConnect, we may collect:

• Full Name
• Business Name
• Email Address
• Mobile Number
• WhatsApp Number
• Company Registration Details
• GST Number (where applicable)
• Billing Address
• Country
• State
• City
• Job Title

3.2 Business Information For providing WhatsApp Business API services, we may collect:

• WhatsApp Business Account (WABA) ID
• Meta Business Manager ID
• Business Verification Status
• Phone Number ID
• Display Name
• Business Profile Information
• Website URL
• Facebook Business Details

3.3 Payment Information When you subscribe to our Services, we may collect billing-related information, including:

• Subscription Plan
• Invoice Details
• GST Information
• Transaction Reference Number
• Payment Status

3.4 Technical Information When you access our platform, certain technical information is automatically collected, including:

• IP Address
• Browser Type
• Device Type
• Operating System
• Login Time
• Session Duration
• Error Logs
• Device Identifiers
• Cookies
• Browser Language
• Time Zone

3.5 Usage Information To improve our Services, we collect usage-related information, including:

• Dashboard activity
• Login history
• Feature usage
• API requests
• Campaign reports
• Message statistics
• Automation logs
• Team activity
• Account settings
• Notification preferences

3.6 WhatsApp Business Data As part of providing WhatsApp Business API services, we may process:

• WhatsApp message metadata
• Contact lists uploaded by customers
• Template messages
• Broadcast campaigns
• Delivery status
• Read receipts
• Media metadata
• Chat history (where enabled)

MacropageConnect does not intentionally collect:

• Passwords of your Meta accounts
• Banking PINs
• UPI PINs
• One-Time Passwords (OTPs)
• Sensitive government credentials
• Complete payment card information

Directly from You When you:

• Create an account
• Purchase a subscription
• Contact support
• Fill out forms
• Upload contacts
• Connect your WhatsApp Business Account
• Integrate third-party applications

Automatically Information is collected automatically through:

• Cookies
• Server logs
• Analytics tools
• Device identifiers
• Browser technologies
• API requests

From Third Parties We may receive information from trusted third-party providers, including:

• Meta Platforms
• Payment gateway providers
• Cloud hosting providers
• CRM integrations
• Authentication providers
• Analytics providers

We collect and process information for the following purposes:

• Providing WhatsApp Business API Services
• Managing customer accounts
• Processing subscriptions
• Sending service notifications
• Improving platform performance
• Preventing fraud
• Monitoring abuse
• Providing customer support
• Compliance with legal obligations
• Maintaining system security
• Service analytics
• Feature enhancements
• Product research
• Business communications

Depending upon your jurisdiction, we process personal information based on one or more of the following legal grounds:

• Your consent
• Performance of a contract
• Compliance with legal obligations
• Legitimate business interests
• Protection of vital interests
• Public interest where applicable

8.1 Service Delivery

• Create and manage your account.
• Verify your identity and business details.
• Activate and maintain your subscription.
• Connect and manage your WhatsApp Business API account.
• Enable chatbot, automation, broadcast messaging, analytics, and CRM integrations.
• Process API requests and webhooks.

8.2 Customer Support Your information may be used to:

• Respond to support requests.
• Resolve technical issues.
• Provide onboarding assistance.
• Investigate reported bugs or service interruptions.
• Notify you about maintenance activities.

8.3 Platform Improvement We continuously improve our Services by analyzing:

• Feature usage.
• Performance metrics.
• User preferences.
• Error logs.
• Platform stability.
• Customer feedback.

8.4 Communication We may contact you regarding:

• Account verification.
• Security alerts.
• Password reset requests.
• Subscription renewals.
• Billing notifications.
• Product updates.
• New features.
• Maintenance schedules.
• Policy updates.
• Promotional communications (where permitted).

Cookies may be used for:

• User authentication.
• Session management.
• Remembering preferences.
• Website functionality.
• Security verification.
• Analytics.
• Performance monitoring.

We may use:

• Essential Cookies
• Functional Cookies
• Analytics Cookies
• Performance Cookies
• Security Cookies

These services may collect:

• Browser information.
• Device identifiers.
• Session duration.
• Clickstream data.
• Geographic region.
• Pages visited.
• Platform interactions.

Cloud Infrastructure

• Cloud hosting providers
• Content delivery networks
• Backup services

Payment Processing Authorized payment processors may handle:

• Subscription payments
• GST invoices
• Refund processing
• Payment verification

Email Services Email providers may be used for:

• Verification emails
• Password resets
• Service notifications
• Billing communications

Legal Requirements Information may be disclosed where required to:

• Comply with applicable laws.
• Respond to lawful governmental requests.
• Protect legal rights.
• Prevent fraud.
• Investigate security incidents.

By connecting your WhatsApp Business Account, you acknowledge that:

• Your messaging activities are also subject to Meta's applicable terms and policies.
• Message delivery depends on Meta's infrastructure.
• Template approvals are solely determined by Meta.
• Conversation pricing is determined by Meta and may change without prior notice.
• MacropageConnect cannot guarantee template approval or message delivery in every circumstance.

Customers are solely responsible for ensuring that:

• Appropriate customer consent (opt-in) has been obtained before sending WhatsApp messages.
• Contact lists are lawfully collected.
• Marketing communications comply with applicable laws.
• Customer data uploaded to MacropageConnect is legally obtained.
• All messaging activities comply with Meta's Business Messaging Policy.

We implement commercially reasonable measures to protect stored data against:

• Unauthorized access.
• Accidental disclosure.
• Data alteration.
• Data destruction.
• Loss of availability.

Our security measures may include:

• Encrypted data transmission using SSL/TLS.
• Secure cloud infrastructure.
• Role-based access controls.
• Multi-factor authentication for internal systems where applicable.
• Regular software updates and security patches.
• Firewall and intrusion prevention mechanisms.
• Continuous monitoring and logging of system activity.
• Backup and disaster recovery procedures.
• Restricted employee access to customer data.
• Periodic security assessments.

You agree to:

• Use strong passwords and protect your login credentials.
• Notify us immediately of any unauthorized access or suspected security incident.
• Ensure that only authorized personnel access your account.
• Keep your business and contact information accurate and up to date.
• Follow all applicable laws and Meta's WhatsApp Business Platform policies.

We retain personal information only for as long as it is necessary to:

• Provide our Services.
• Maintain your account.
• Fulfill contractual obligations.
• Comply with applicable legal, tax, and regulatory requirements.
• Resolve disputes.
• Enforce our agreements.
• Protect our legitimate business interests.

Upon successful verification of your request:

• Your access to the Services will be terminated.
• Active subscriptions may be cancelled in accordance with our Terms of Service.
• Personal information will be deleted or anonymized where legally permissible.
• Certain records may be retained where required by law or for legitimate business purposes.

These principles include:

• Lawfulness, fairness, and transparency.
• Purpose limitation.
• Data minimization.
• Accuracy.
• Storage limitation.
• Integrity and confidentiality.
• Accountability.

Users may:

• Request access to their personal data.
• Request correction of inaccurate information.
• Request deletion of personal information, subject to legal obligations.
• Withdraw consent where processing is based on consent.

Where MacropageConnect offers AI-powered functionality, including automated responses, message suggestions, or chatbot capabilities:

• AI-generated content is provided for informational and operational assistance only.
• Customers remain solely responsible for reviewing, approving, and sending messages.
• MacropageConnect does not guarantee the accuracy, completeness, or suitability of AI-generated content.
• Customers should not rely exclusively on AI-generated outputs for legal, financial, medical, or other critical decisions.

In the event of a security incident affecting personal information, MacropageConnect will take appropriate measures to:

• Investigate the incident.
• Mitigate potential harm.
• Restore system integrity.
• Notify affected users and competent authorities where required by applicable law.

MacropageConnect is not responsible for:

• The privacy practices of third-party websites.
• The content available on third-party platforms.
• Products or services offered by third parties.
• Any loss or damage resulting from your interaction with third-party services.

MacropageConnect allows customers to integrate with various third-party platforms, including but not limited to:

• Meta WhatsApp Business Platform
• Customer Relationship Management (CRM) systems
• Payment gateways
• Email service providers
• Automation platforms
• API services
• Business software

Customers are solely responsible for:

• Obtaining valid customer opt-in before sending WhatsApp messages.
• Ensuring marketing campaigns comply with applicable laws.
• Using only approved message templates where required.
• Respecting customer preferences and opt-out requests.
• Maintaining accurate business information.

Service interruptions may occur due to:

• Scheduled maintenance.
• Emergency maintenance.
• Internet failures.
• Cloud infrastructure outages.
• Third-party service disruptions.
• Meta platform outages.
• Force majeure events.

To the fullest extent permitted by law, we disclaim all warranties, whether express or implied, including warranties of:

• Merchantability.
• Fitness for a particular purpose.
• Non-infringement.
• Continuous availability.
• Accuracy of third-party data.
• Compatibility with all external systems.

To the maximum extent permitted by applicable law, MR TECH SOLUTIONS PRIVATE LIMITED, its directors, officers, employees, affiliates, and partners shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages arising from or relating to:

• Use or inability to use the Services.
• Data loss or corruption.
• Business interruption.
• Loss of revenue or profits.
• Unauthorized access to user accounts.
• Third-party platform failures.
• Meta platform restrictions or outages.
• Customer misuse of the Services.

We may update this Privacy Policy from time to time to reflect:

• Changes in applicable laws.
• New product features.
• Improvements to our Services.
• Security enhancements.
• Business operations.