GDPR & Data Protection Policy
How MacropageConnect collects, processes, and protects personal data under GDPR, UK GDPR, and the DPDP Act 2023.
Table of Contents
- 1. Introduction
- 2. Scope
- 3. Data Controller and Data Processor
- 4. Categories of Personal Data
- 5. Legal Basis for Processing
- 6. Purpose of Processing
- 7. Data Subject Rights
- 8. International Data Transfers
- 9. Data Security
- 10. Data Retention
- 11. Third-Party Service Providers
- 12. Customer Responsibilities
- 13. Personal Data Breaches
- 14. Changes to this Policy
- 15. Contact Information
- 16. Version History
1. Introduction
Welcome to MacropageConnect, a Brand of MR TECH SOLUTIONS PRIVATE LIMITED ("MacropageConnect", "Company", "we", "our", or "us").
MacropageConnect is committed to protecting the privacy and personal data of its customers, website visitors, business partners, and end users. This GDPR & Data Protection Policy explains how we collect, process, store, use, transfer, and protect personal data in accordance with applicable privacy and data protection laws, including the General Data Protection Regulation (EU) 2016/679 ("GDPR"), the UK GDPR, and, where applicable, the Digital Personal Data Protection Act, 2023 (India).
This Policy should be read together with our Privacy Policy, Terms of Service, Cookie Policy, and other legal documents published by MacropageConnect.
2. Scope
This Policy applies to all personal data processed through:
- MacropageConnect Website
- Customer Dashboard
- WhatsApp Business API Platform
- APIs and Integrations
- Mobile Applications (if applicable)
- Customer Support
- Sales & Marketing Activities
- Enterprise Services
This Policy applies regardless of your country of residence where applicable laws require protection of personal information.
3. Data Controller and Data Processor
Depending on the circumstances, MacropageConnect may act as either a Data Controller or a Data Processor.
Data Controller MacropageConnect acts as the Data Controller for information collected directly through:
- Website registrations
- Contact forms
- Sales enquiries
- Marketing communications
- Customer account creation
- Billing and subscriptions
Data Processor When customers use our platform to communicate with their own customers through the WhatsApp Business Platform, MacropageConnect generally acts as a Data Processor on behalf of those customers. The customer remains responsible for determining the purposes and lawful basis for processing such data.
4. Categories of Personal Data
We may process the following categories of information:
Identity Information
- Full Name
- Company Name
- Job Title
- Business Registration Information
Contact Information
- Email Address
- Mobile Number
- WhatsApp Number
- Business Address
Technical Information
- IP Address
- Browser Type
- Device Information
- Operating System
- Login History
- API Logs
- Session Information
Business Information
- WhatsApp Business Account (WABA) ID
- Meta Business Manager Details
- Phone Number ID
- Business Profile Information
Financial Information
- Billing Details
- Subscription Information
- GST Information
- Invoice Details
- Payment Status
MacropageConnect does not intentionally collect sensitive personal data unless required by law or voluntarily provided for a legitimate business purpose.
5. Legal Basis for Processing
We process personal data only where we have a lawful basis, including:
- Your consent.
- Performance of a contract.
- Compliance with legal obligations.
- Protection of legitimate business interests.
- Protection of vital interests.
- Public interest where required by law.
6. Purpose of Processing
Your personal data may be processed to:
- Provide and maintain our Services.
- Manage customer accounts.
- Process subscriptions and invoices.
- Provide customer support.
- Enable WhatsApp Business API functionality.
- Improve platform performance.
- Detect fraud and unauthorized access.
- Comply with legal obligations.
- Respond to customer enquiries.
- Send service-related communications.
- Improve customer experience through analytics.
We process only the minimum amount of data necessary for these purposes.
7. Data Subject Rights
Where applicable under GDPR or similar laws, you have the following rights:
- Right to Access your personal data.
- Right to Rectification of inaccurate information.
- Right to Erasure ("Right to be Forgotten").
- Right to Restrict Processing.
- Right to Object to Processing.
- Right to Data Portability.
- Right to Withdraw Consent.
- Right to Lodge a Complaint with a supervisory authority.
To exercise any of these rights, please contact us using the details provided at the end of this Policy.
8. International Data Transfers
MacropageConnect may process or store information using cloud infrastructure or trusted service providers located in different countries.
Where international transfers occur, we implement reasonable safeguards to ensure that personal data receives an appropriate level of protection in accordance with applicable laws.
9. Data Security
We maintain administrative, technical, and organizational measures designed to protect personal information, including:
- SSL/TLS encryption.
- Secure cloud infrastructure.
- Access controls.
- Role-based permissions.
- Authentication mechanisms.
- Security monitoring.
- Regular software updates.
- Backup and disaster recovery procedures.
While we strive to protect your information, no internet-based system can be guaranteed to be completely secure.
10. Data Retention
Personal data is retained only for as long as necessary to:
- Provide our Services.
- Meet contractual obligations.
- Comply with legal requirements.
- Resolve disputes.
- Enforce our agreements.
- Protect our legitimate business interests.
When information is no longer required, it will be securely deleted or anonymized where appropriate.
11. Third-Party Service Providers
We may engage trusted third-party providers to support our Services, including:
- Cloud hosting providers.
- Payment gateways.
- Email delivery providers.
- Analytics services.
- Customer support tools.
- Infrastructure monitoring services.
These providers process personal data only as necessary to perform services on our behalf.
12. Customer Responsibilities
Customers using MacropageConnect remain responsible for:
- Collecting valid customer consent where required.
- Providing privacy notices to their end users.
- Maintaining lawful records of customer opt-ins.
- Responding to requests from their own customers regarding personal data.
MacropageConnect does not determine how customers use the personal information they upload to the Platform.
13. Personal Data Breaches
If a personal data breach affecting our systems occurs, we will:
- Investigate the incident.
- Take appropriate corrective measures.
- Mitigate potential harm.
- Notify affected parties and competent authorities where required by applicable law.
14. Changes to this Policy
We may update this GDPR & Data Protection Policy from time to time.
Material changes will be published on our website and will become effective from the revised "Last Updated" date.
Continued use of the Services after such changes constitutes acceptance of the updated Policy.
15. Contact Information
MacropageConnect A Brand of MR TECH SOLUTIONS PRIVATE LIMITED Email: contact@macropageconnect.com Website: https://macropageconnect.com Registered Office: Krishna Vatika Colony, Near Shalini School, Sadar Bazar, Raigarh, Chhattisgarh, India
16. Version History
Version: 1.0 Effective Date: 03 July 2026 Description: Initial Release.
Exercise Your Data Rights
Submit an access, rectification, deletion, or objection request.
contact@macropageconnect.com